Support

How do I upgrade to Pro?

Tap any locked feature (shown with a PRO badge) or go to Settings → Upgrade to Pro in the App. Choose a plan and complete the purchase through your App Store or Google Play account.

How do I restore my purchase on a new device?

Open the App and navigate to the subscription/upgrade screen. Tap "Restore Purchases". Make sure you are signed into the same Apple ID or Google account used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, not within the App:

• iOS: Settings app → tap your name → Subscriptions → Spectra Paint and Color → Cancel
• Android: Google Play app → tap your profile → Payments & subscriptions → Subscriptions → Spectra Paint and Color → Cancel

Cancel at least 24 hours before renewal. Pro access continues until the end of the current billing period.

I was charged but Pro features aren't unlocked. What do I do?

First, try the Restore Purchases button in the App. If that doesn't work, force-close the App and reopen it. Still having trouble? Email us at support@spectra-paint.app with your order receipt and we'll sort it out.

Can I get a refund?

Refunds are handled by Apple or Google, not by us.

• iOS: Visit reportaproblem.apple.com
• Android: Visit Google Play Help – Refunds

How do I zoom in and out on the canvas?

Use a two-finger pinch to zoom in or out. Use a two-finger drag to pan. You can also use the +/− buttons on the left side of the canvas. Double-tap to reset to 100% zoom.

What does the fill tool do?

The fill tool creates a large filled area where you tap. Zoom in to apply a smaller fill, zoom out for a larger one. With a Pro subscription you can fill with patterns (dots, hearts, stripes, etc.) or beautiful gradients.

How does the eyedropper work? PRO

Select the eyedropper tool from the toolbar, then tap anywhere on the canvas to pick that color. The selected color will update automatically in the palette.

How do I use layers? PRO

Tap the layers button (bottom-right of the canvas) to open the Layer Panel. You can add, delete, reorder, rename, and adjust opacity of each layer. Free users have one layer; Pro users have unlimited layers.

How many undo steps do I get?

Free users get 20 undo steps. Pro users get 500 undo steps (effectively unlimited for most artwork).

Are my projects saved automatically?

Yes. The App auto-saves after every stroke. Your projects are stored locally on your device. To be safe, export important artwork to your Photos library regularly.

How many projects can I save?

Free users can save up to 3 projects. Pro users can save unlimited projects.

How do I export my artwork?

Tap the Save / Export button in the toolbar. Free users export at 1024px with a watermark. Pro users can export at 4K (4096px) without a watermark, with optional transparent background or as a PDF.

My artwork disappeared after updating the App. What happened?

Projects are stored locally on your device. Uninstalling the App deletes all local data. Always export important artwork to your Photos library before updating or reinstalling. If you believe data was lost due to a bug, please contact us at support@spectra-paint.app.

The App is crashing or freezing.

1. Force-close the App and reopen it.
2. Restart your device.
3. Make sure you are running the latest version from the App Store / Google Play.
4. If the issue persists, email support@spectra-paint.app with your device model, OS version, and steps to reproduce the crash.

Drawing feels laggy or slow.

Performance can degrade with a very large number of paths or layers. Try:

• Merging layers (if using many layers)
• Restarting the App to free up memory
• Reducing brush size for fine detail work

If the issue is consistent, please contact us with your device details.

The camera or photo library permission isn't working.

Go to your device Settings → Spectra Paint and Color and make sure Camera and Photos permissions are enabled. If the permission dialog never appeared, try reinstalling the App.