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Support

Get help with Shift Tracker and manage your work schedule like a pro

Contact Support

Questions about shift tracking, earnings, or features? We're here to help!

support@shifttracker.app

Frequently Asked Questions

How do I add my shifts?

Tap the "+" button in the calendar view, select your shift times, and add any relevant details like location or notes. You can also use shift templates to speed up data entry.

How accurate are the earnings calculations?

Earnings calculations are based on the pay rates and hours you enter. The app automatically calculates overtime, but always verify with your employer's records for official payroll purposes.

Why aren't my shift reminders working?

Check your device notification settings for Shift Tracker. Make sure notifications are enabled in Settings > Notifications > Shift Tracker. Also ensure Do Not Disturb mode isn't blocking reminders.

How do I sync my data across devices?

Enable cloud sync in the app settings. Your data will automatically sync across all your devices signed into the same Apple ID. Premium subscribers get unlimited device sync.

Can I export my shift data?

Yes! Go to Settings > Export Data. You can export your shifts, earnings reports, and time off data as PDF, CSV, or Excel files for tax purposes or record keeping.

How do I track multiple jobs?

Premium subscribers can add multiple jobs with different pay rates, locations, and shift patterns. Each job is color-coded in your calendar for easy identification.

What shift patterns are supported?

We support common patterns like 12-hour shifts, 4-on-4-off, 2-2-3 schedules, and rotating shifts. You can also create custom patterns. The app can automatically generate future shifts based on your patterns.

Can I share my schedule with others?

Premium users can share read-only versions of their schedule via PDF or direct link. This is perfect for coordinating with family members or coworkers.

Troubleshooting

Common Issues & Solutions

  • App not syncing: Check your internet connection and ensure you're signed into iCloud
  • Missing shifts: Verify your time zone settings and check if shifts are in the correct month view
  • Incorrect overtime: Double-check your overtime rules in Settings > Pay Rates
  • Calendar not updating: Force quit the app and restart, or check Calendar app permissions

Premium Support

Premium subscribers get priority support with faster response times and access to beta features. Upgrade anytime in the app settings.

Need immediate help? For urgent issues preventing you from tracking shifts, email us at priority@shifttracker.app and mention you're a premium user.